For The Love Of A Horse ("FTLOAH") knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This notice describes our privacy policy. By visiting FTLOAH, you are accepting the practices described in this Privacy Notice.

How Can I Contact FTLOAH?

FTLOAH understands that you may have questions regarding any donations, orders or interaction with our organization. Please contact us by sending an email to This email address is being protected from spambots. You need JavaScript enabled to view it. with your question and we will work with you to resolve your enquiry or customer service issue.

 

 

What is the mailing address for FTLOAH?

 

For The Love Of A Horse,
P.O. Box 1526,
Roswell, GA  30077-1526

 

 

What Personal Information About Customers Does FTLOAH Gather?

The information we learn from donors and customers helps us personalize and continually improve your donation and shopping experience at FTLOAH. Here are the types of information we gather:

 

Information You Give Us:
We receive and store any information you enter on our Web site or give us in any other way. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, customizing future donating and shopping for you, improving our service, and communicating with you.

 

Automatic Information:
We receive and store certain types of information whenever you interact with us. For example, like many Web sites, we may use "cookies," and we obtain certain types of information when your Web browser accesses FTLOAH or advertisements and other content served by or on behalf of FTLOAH on other Web sites.

 

E-mail Communications:
We use email addresses to identify you within our system, and to send you information about donations you have made or orders you have placed. If you subscribe to our newsletter, we use your email address to send you periodic updates about new products and sales. You may request removal of your email address by sending an email to This email address is being protected from spambots. You need JavaScript enabled to view it. with the subject  UNSUBSCRIBE.

 

 

What About Cookies?
Cookies are alphanumeric identifiers that we may transfer to your computer's hard drive through your Web browser to enable our systems to recognize your browser and to provide account services and session management. FTLOAH will typically use other technology to remember your session and the content of your shopping cart. However, in some cases a cookie may be required.

 

 

Does FTLOAH Share the Information It Receives?
Information about our customers is an important part of our business, and we are not in the business of selling it to others. We share customer information only as described below:

 

Third-Party Service Providers:
We may employ other companies and individuals to perform functions on our behalf. Examples include taking donations,  fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), processing credit card payments, and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes.

 

Business Transfers:
As we continue to develop our business, we might sell or buy stores, subsidiaries, or business units. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, the customer consents otherwise). Also, in the unlikely event that FTLOAH, or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.

 

Protection of FTLOAH and Others:
We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Conditions of Use and other agreements; or protect the rights, property, or safety of FTLOAH, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. Obviously, however, this does not include selling, renting, sharing, or otherwise disclosing personally identifiable information from customers for commercial purposes in violation of the commitments set forth in this Privacy Notice.

 

With Your Consent:
Other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information.

 

 

How Secure Is Information About Me?
We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.

 

We do not retain any of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.

 

It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer, and do not share or otherwise make your login or personal information available to others.

 

 

Credit Card Data Protection

All credit card processing for donations or purchases is undertaken by either PayPal or Payscapes. FTLOAH retains no credit card data from the credit card processing. The data protection policies of PayPal or Payscapes (as appropriate) govern your credit card transaction.

 

 

Refunds, Returns and Exchanges Policy

 

How To Return An Item
Any item purchased from FTLOAH must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.

Please email This email address is being protected from spambots. You need JavaScript enabled to view it. to request a refund and we will assign you a tracking # and provide detailed information for returning the item. Include in your package a signed letter stating the reason for your return and the original receipt.

 

Exceptions
Some items can not be returned if they are opened. These include music, software, and video games. Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

 

FTLOAH does not refund donations.

 

Restocking Fee
All returned items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

 

 

What About Third-Party Advertisers and Links to Other Websites?

Our site may include third-party advertising and links to other Web sites. We do not provide any personally identifiable customer information to these advertisers or third-party Web sites.

 

These third-party Web sites and advertisers, or Internet advertising companies working on their behalf, sometimes use technology to send (or "serve") the advertisements that appear on our Web site directly to your browser. They automatically receive your IP address when this happens. They may also use cookies, JavaScript, web beacons (also known as action tags or single-pixel gifs), and other technologies to measure the effectiveness of their ads and to personalize advertising content. We do not have access to or control over cookies or other features that they may use, and the information practices of these advertisers and third-party Web sites are not covered by this Privacy Notice. Please contact them directly for more information about their privacy practices. In addition, the Network Advertising Initiative offers useful information about Internet advertising companies (also called "ad networks" or "network advertisers"), including information about how to opt-out of their information collection.

 

 

What Choices Do I Have?

As discussed above, you can always choose not to provide information, even though it might be needed to make a donation, a purchase or to take advantage of FTLOAH newsletters.

 

If you do not want to receive e-mail or other mail from us, please visit your Profile and make the appropriate changes.

 

The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the Web site of its manufacturer.

 

 

Are Children Allowed to Use FTLOAH?

FTLOAH makes and sells gift products intended for enjoyment by the entire family, but intends those products to be purchased by adults in all cases. If you are under 18, you may use FTLOAH only with the involvement of a parent or guardian.

 

 

Conditions of Use, Notices, and Revisions
If you choose to visit FTLOAH, your visit and any dispute over privacy is subject to this Notice and our Conditions of Use, including limitations on damages, resolution of disputes, and application of the law of the state of Georgia. If you have any concern about privacy at FTLOAH, please contact us with a thorough description, and we will try to resolve it. Our business changes constantly, and our Privacy Notice and the Conditions of Use will change also. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our Web site frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.